Reorder your Personalised Fragrance
Reorder your Personalised Fragrance
We are delighted to offer FREE SHIPPING on all orders placed on our website.
How long does it take to process an order?
We use Royal Mail for all of our deliveries. Our products are handmade and are usually made and dispatched within a couple of days for delivery within 2 - 5 business days though this can be longer for larger orders. Please allow between 2 - 10 business days for larger orders.
If you are unsure as to whether you will receive your order in time then please email us at email@example.com before you place your order and we can give you a more precise delivery time.
Do you provide tracking?
Yes What about bespoke orders? All bespoke orders can take up to 4 weeks to be made. Please be advised, bespoke orders are non returnable and non refundable.
Due to the nature of our handmade products, we are unable to offer refunds for products that have been used. If you would like to claim a refund for a defective product for instance one that has arrived broken, please first send us an email describing the issue at: firstname.lastname@example.org. Please note we cannot accept any returns that have been used, including candles.
All returned goods will be examined upon receipt and we will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed.
Our returns policy is 30 days. We will only accept returns for items that have been unused or that are faulty. If 30 days have gone by since your purchase, unfortunately we will be unable offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please be advised, our Bespoke Fragrances cannot be returned. This includes reed diffusers, perfumes and candles that have been made to order.
To complete your return, we will require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: firstname.lastname@example.org and send your item to: 17 Northanger Road London GB SW16 5RX.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 17 Northanger Road London GB SW16 5RX
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
Where are your products made?
Our products are made by hand in our small studio in London, England.
What ingredients are used in your Candles?
We use plant wax (usually soy wax) in our candles, with either a natural cotton or wood wick and a blend of high grade pure essential oils and absolutes in our Aromatherapy and Massage Candle ranges and IFRA approved fragrance oils in our other candles.
What's wrong with paraffin wax?
We do not use paraffin wax in our candles because unlike soy wax which burns cleanly and evenly causing no black smoke, paraffin releases petro-soot fumes into the air which can be harmful to the lungs. In contrast, soy wax is a wonderful alternative. It is a natural product that is derived from soybean, and unlike paraffin which is difficult to clean, soy wax is gentle enough to be cleaned up with only soap and water. It does not create soot so you can expect a long, clean, even burn.
When will I get my e-voucher for your Perfume Workshop Experience?
You should receive your e-voucher within 24-48 hours after booking. If for some reason you still haven't received it after this time (please make sure to check your spam folder first before contacting us as it often ends up there) then you can email us at: email@example.com, quoting your booking reference and we will get back to you as soon as possible.
What do your Perfume Workshops include?
Our perfume workshops include all perfume ingredients and materials, cupcakes and prosecco, a complimentary notebook, fragrance chart and your 12 ml bottle of perfume. If you wish, you can also upgrade your package and have your personalised scent made into a candle, reed diffuser or perfume.
How does your Bespoke Fragrance service work?
Having a bespoke fragrance created for you is the perfect fragrance expression and a great way to have yourself or your home smelling exactly the way you want. For our bespoke candles, you get to choose your wick type, your dominant scent and your fragrance family and then we will create your candle with a bespoke fragrance making your candle truly unique. Please contact us at: firstname.lastname@example.org if you have any questions about having a personalised candle fragrance.
Can you explain more about your Bridal Fragrance Service?
Of course! Our unique Bridal Perfume Experience is for brides to be looking for a unique gift of their own signature fragrance to wear on their wedding day or on their honeymoon. It is also available to couples who would like to create a fragrance together and for hen parties too. A perfumer will help the bride-to-be choose the scents she would most like for her perfume and then the perfume will be made and sent to her in time for her special day.
Where are your Group Perfume Making Experiences held?
Our group perfume making experience days are usually held in Hatton Garden, London though we occasionally use other venues in Central London.
How much do the Perfume Experiences cost?
Prices start from £95 pp and include all perfume making materials, a notebook, fragrance chart and profiles, prosecco and cupcakes and the chance to have your personalised scent made into a candle, perfume or reed diffuser!
What if I can't make the date for a workshop I have booked?
Please email us asap at: email@example.com. We try to be as flexible as possible for our customers.
How do I reorder my fragrance?
If you have attended one of our Perfume Workshops then you will have had a reference number assigned to you. Please email us at: info@thesecretscentsociete with your requirements. You will be able to order a 50 ml Perfume, Scented Candle and/or 100 ml Reed Diffuser.
Which products are 100% natural/use only essential oils?
We respect that some of our customers would prefer to use products that are all natural and it is important to us that we remain transparent about what goes into the products that we make. We have a large range of products made exclusively with essential oils and absolutes which include our Aromatherapy Candles, our Massage Candles and currently, all of our Perfumes.
Why do some of your products look slightly different?
The beauty of handmade products is that each one is unique but this does not diminish the quality or the performance of them. Our products are made in small batches by hand with love, care and attention in our London Studio. They are not mass produced or made in a factory.
What is the burn time of your Candles?
The burn time varies but generally between 30 - 60 hours depending on the candle size.
Are your products tested on animals?
How long do your Perfumes stay on the skin?
The staying power of a fragrance depends on a few things - what type of fragrance you choose (whether it's a light, fresh scent like a citrus), what the fragrance contains, and whether it's an Eau de Toilette, Eau de Parfum or Parfum etc.
Each type of perfume is made up of different components and strengths - pure perfume has the longest staying power but it is also very concentrated so is generally only worn in the evening. You can expect our Eau de Parfum to stay on the skin for somewhere between 4 - 6 hours though perfumes made with essential oils tend to be less powerful then their synthetic counterparts.
What is Hair Perfume?
Hair Perfume is a way of fragrancing the hair. Our Hair Perfumes are made without alcohol, which can leave the hair dry and brittle. We use a combination of pure essential oils and delicate floral waters which is gentle on the hair aswell as wonderfully fragrant.
Can bespoke scents be returned or refunded?
No. All bespoke fragrances, including those made by us or following one of our perfume workshops are non refundable.
When will my products be delivered?
Our products are all handmade from point of order however we aim to deliver all orders within 3 - 5 working days. We will send you tracking once your product has been tracked so that you track it with peace of mind.
Do you have other stockists?
Yes, however we are online only. We also sell our products online at notonthehighstreet and DecorAList.
Reorder your Personalised Fragrance
Attended one of our Perfume Workshops and want to have your personalised scent reordered?
Now you can create your very own signature fragrance set with a combination of our exclusive scented candles, reed diffusers and perfume following your attendance at one of our perfume experiences.
Your chosen product will be created by us and sent to you within 4 weeks of ordering.
How do I order?
When you go through to the checkout you will be asked for your blend number (or you can also put your fragrance's name if you have one). Your blend number and fragrance name can be found in the email sent to you following your attendance at one of our workshops.
Once you have ordered your fragrance you will be emailed to confirm receipt of your order. If you haven't been prompted to give a fragrance name or blend number at the checkout then we will email you to ask you for it.
Please be advised this option is ONLY for people who have previously attended a workshop and would like to reorder their fragrance.
If you haven't booked one of our workshops yet then what are you waiting for?! book here now
- High end fragrances made by The Secret Scent Société with your own personalised formula
- Your personalised Perfume comes in a choice of glass: clear or black
- Your Reed Diffuser is displayed in a sleek black diffuser bottle
- Enjoy your candle in it's beautiful white glass container
- All products are handmade in our London studio
- Candles made from an eco friendly blend of sustainable Rapeseed & Coconut Wax Candle
- Personalised labels for your fragrance products with your chosen name
- Candle has a 50 hour burn time
- 100 ml Reed Diffuser lasts for approximately 3 - 4 months
- 30 ml Eau de Toilette
- Your fragrances will be made with a combination of high quality essential oils, absolutes and aroma oils
- Highly scented
- Free shipping
- Delivery to you within 4 weeks
If you have any questions before you book then email us at: firstname.lastname@example.org
Personalised Fragrance Ingredients:
Candles: coconut & rapeseed wax, cotton wick, essential oils, absolutes, aroma oils
Reed Diffusers: augeo, essential oils, absolutes, aroma oils
Perfume: perfumers alcohol, essential oils, absolutes, aroma oils