Perfume Making Experience with FREE Luxury Candle
Perfume Making Experience with FREE Luxury Candle
We are delighted to offer FREE SHIPPING on all orders placed on our website.
How long does it take to process an order?
We use Royal Mail for all of our deliveries. Our products are handmade and are usually made and dispatched within a couple of days for delivery within 2 - 5 business days though this can be longer for larger orders. Please allow between 2 - 10 business days for larger orders.
If you are unsure as to whether you will receive your order in time then please email us at firstname.lastname@example.org before you place your order and we can give you a more precise delivery time.
Do you provide tracking?
Yes What about bespoke orders? All bespoke orders can take up to 4 weeks to be made. Please be advised, bespoke orders are non returnable and non refundable.
Due to the nature of our handmade products, we are unable to offer refunds for products that have been used. If you would like to claim a refund for a defective product for instance one that has arrived broken, please first send us an email describing the issue at: email@example.com. Please note we cannot accept any returns that have been used, including candles.
All returned goods will be examined upon receipt and we will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed.
Our returns policy is 30 days. We will only accept returns for items that have been unused or that are faulty. If 30 days have gone by since your purchase, unfortunately we will be unable offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please be advised, our Bespoke Fragrances cannot be returned. This includes reed diffusers, perfumes and candles that have been made to order.
To complete your return, we will require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: email@example.com and send your item to: 17 Northanger Road London GB SW16 5RX.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 17 Northanger Road London GB SW16 5RX
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
Where are your products made?
Our products are made by hand in our small studio in London, England.
What ingredients are used in your Candles?
We use plant wax (usually soy wax) in our candles, with either a natural cotton or wood wick and a blend of high grade pure essential oils and absolutes in our Aromatherapy and Massage Candle ranges and IFRA approved fragrance oils in our other candles.
What's wrong with paraffin wax?
We do not use paraffin wax in our candles because unlike soy wax which burns cleanly and evenly causing no black smoke, paraffin releases petro-soot fumes into the air which can be harmful to the lungs. In contrast, soy wax is a wonderful alternative. It is a natural product that is derived from soybean, and unlike paraffin which is difficult to clean, soy wax is gentle enough to be cleaned up with only soap and water. It does not create soot so you can expect a long, clean, even burn.
When will I get my e-voucher for your Perfume Workshop Experience?
You should receive your e-voucher within 24-48 hours after booking. If for some reason you still haven't received it after this time (please make sure to check your spam folder first before contacting us as it often ends up there) then you can email us at: firstname.lastname@example.org, quoting your booking reference and we will get back to you as soon as possible.
What do your Perfume Workshops include?
Our perfume workshops include all perfume ingredients and materials, cupcakes and prosecco, a complimentary notebook, fragrance chart and your 12 ml bottle of perfume. If you wish, you can also upgrade your package and have your personalised scent made into a candle, reed diffuser or perfume.
How does your Bespoke Fragrance service work?
Having a bespoke fragrance created for you is the perfect fragrance expression and a great way to have yourself or your home smelling exactly the way you want. For our bespoke candles, you get to choose your wick type, your dominant scent and your fragrance family and then we will create your candle with a bespoke fragrance making your candle truly unique. Please contact us at: email@example.com if you have any questions about having a personalised candle fragrance.
Can you explain more about your Bridal Fragrance Service?
Of course! Our unique Bridal Perfume Experience is for brides to be looking for a unique gift of their own signature fragrance to wear on their wedding day or on their honeymoon. It is also available to couples who would like to create a fragrance together and for hen parties too. A perfumer will help the bride-to-be choose the scents she would most like for her perfume and then the perfume will be made and sent to her in time for her special day.
Where are your Group Perfume Making Experiences held?
Our group perfume making experience days are usually held in Hatton Garden, London though we occasionally use other venues in Central London.
How much do the Perfume Experiences cost?
Prices start from £95 pp and include all perfume making materials, a notebook, fragrance chart and profiles, prosecco and cupcakes and the chance to have your personalised scent made into a candle, perfume or reed diffuser!
What if I can't make the date for a workshop I have booked?
Please email us asap at: firstname.lastname@example.org. We try to be as flexible as possible for our customers.
How do I reorder my fragrance?
If you have attended one of our Perfume Workshops then you will have had a reference number assigned to you. Please email us at: info@thesecretscentsociete with your requirements. You will be able to order a 50 ml Perfume, Scented Candle and/or 100 ml Reed Diffuser.
Which products are 100% natural/use only essential oils?
We respect that some of our customers would prefer to use products that are all natural and it is important to us that we remain transparent about what goes into the products that we make. We have a large range of products made exclusively with essential oils and absolutes which include our Aromatherapy Candles, our Massage Candles and currently, all of our Perfumes.
Why do some of your products look slightly different?
The beauty of handmade products is that each one is unique but this does not diminish the quality or the performance of them. Our products are made in small batches by hand with love, care and attention in our London Studio. They are not mass produced or made in a factory.
What is the burn time of your Candles?
The burn time varies but generally between 30 - 60 hours depending on the candle size.
Are your products tested on animals?
How long do your Perfumes stay on the skin?
The staying power of a fragrance depends on a few things - what type of fragrance you choose (whether it's a light, fresh scent like a citrus), what the fragrance contains, and whether it's an Eau de Toilette, Eau de Parfum or Parfum etc.
Each type of perfume is made up of different components and strengths - pure perfume has the longest staying power but it is also very concentrated so is generally only worn in the evening. You can expect our Eau de Parfum to stay on the skin for somewhere between 4 - 6 hours though perfumes made with essential oils tend to be less powerful then their synthetic counterparts.
What is Hair Perfume?
Hair Perfume is a way of fragrancing the hair. Our Hair Perfumes are made without alcohol, which can leave the hair dry and brittle. We use a combination of pure essential oils and delicate floral waters which is gentle on the hair aswell as wonderfully fragrant.
Can bespoke scents be returned or refunded?
No. All bespoke fragrances, including those made by us or following one of our perfume workshops are non refundable.
When will my products be delivered?
Our products are all handmade from point of order however we aim to deliver all orders within 3 - 5 working days. We will send you tracking once your product has been tracked so that you track it with peace of mind.
Do you have other stockists?
Yes, however we are online only. We also sell our products online at notonthehighstreet and DecorAList.
Perfume Making Experience with FREE Luxury Candle
Try your hand at becoming a perfumer for the day in our unique hands on Perfume Making Experience in Central London including prosecco and a FREE Luxury Candle!
Learn the art and mystery behind perfume making, discover new perfume techniques and train your nose in The Secret Scent Société Perfume Creation Experience.
Your ticket to this exciting perfume workshop includes prosecco, all perfume making materials, a complimentary notepad, fragrance chart, profiles and your FREE Luxury CANDLE!
The perfect experience to do as a single person, a couple or group of friends, our fun and interactive Perfume Experience Days also make a great gift for mothers day, birthdays and hen parties and other special occasions.
After your welcome glass of prosecco, you will learn a brief history of perfume from perfume and candle maker Tori Jackson before being guided along as you smell the specially chosen selection of raw fragrance materials so that you can create a balanced and harmonious perfume. You will gain insight into the process of luxury perfume creation and the intriguing world of perfumery as you decide whether to create a citrus, floral, oriental or woody inspired scent.
SPECIAL FREE CANDLE GIVEAWAY!
Book onto one of our Summer Workshop Dates and receive a FREE The Secret Scent Société Candle.
English Country Garden is our 100% natural hand poured Aromatherapy Candle made with a blend of sustainable and environmentally friendly Coconut & Rapeseed Vegetable Wax and pure essential oils. A botanical fragrance inspired by the Gardens of England in Bloom, opening with refreshing top notes of Bergamot and Grapefruit before soothing Lavender and Rosemary provide a herbaceous twist, with a sweet floral heart of Rose Geranium, green Galbanum and warm, woody notes of Sandalwood and Vetiver with a hint of Vanilla, English Country Garden is a relaxing and tranquil natural escape.
The full sized version of English Country Garden is available to buy here.
Want to have your own fragrance range?Upgrade to our premium experience and have your personalised fragrance made into a 50 ml perfume, scented candle or a reed diffuser to complete your set!WHAT IS INCLUDED
- A welcome glass of Prosecco
- A short Introduction and History of Perfume
- Expert Guidance whilst you smell the raw fragrance materials
- Located in an iconic Central London location
- Your Bespoke 12 ml bottle of perfume
- A FREE English Country Garden Candle
- All Materials and ingredients plus a complimentary notebook, fragrance chart and fragrance descriptions
- Refreshments including prosecco, tea, coffee and water
- Upgrade to our premium experience and have your bespoke scent made into a 50 ml Perfume, Reed Diffuser or a Scented Candle
- Reorder your fragrances when they run out
DATES: August & SeptemberTIME: 14:00 - 16:00 (on weekends)
LOCATION: Greek Street, W1 (the full address will be emailed to you following your booking)
Perfume Workshop Coronavirus Policy
The Secret Scent Société is committed to the health and wellbeing of all of our customers and keeping you safe during this unprecedented time of Covid 19 is our highest priority.
We will now be taking extra precautions during our Perfume Workshops with the following measures implemented:
- Venues especially chosen to allow for social distancing
- The room will have been thoroughly deep cleaned beforehand using products that are EPA-approved
- Protective gloves to wear during the workshop are provided
- Temporarily suspending our refreshment service (we will still provide water and prosecco)
More informationThese classes are intimate with no more then 8 people in each session
- Toilets on site so that you can wash your hands
This experience is suitable for anyone with an interest in perfume (both male or female), couples, friends or individuals looking for something unique to do in LondonThe workshop are held on Saturday afternoons approximately once a month.
Please see our Terms and Conditions for more information.