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Browse some of our frequently asked questions

Where are your products made?

Our products are made by hand in our small studio in London, England.

What ingredients are used in your candles?

We use plant wax (usually soy) in our candles, with either a natural cotton or wood wick and a blend of high grade pure essential oils and absolutes in our Aromatherapy and Massage Candle ranges and IFRA approved fragrance oils in our standard candles.

What's wrong with paraffin wax?

We do not use paraffin wax in our candles because unlike soy which burns cleanly and evenly causing no black smoke, paraffin releases petro-soot fumes into the air which can be harmful to the lungs. In contrast, soy wax is a wonderful alternative. It is a natural product that is derived from soybean, and unlike paraffin which is difficult to clean, soy wax is gentle enough to be cleaned up with only soap and water. It does not create soot so you can expect a long, clean, even burn. 

When will I get my e-voucher for your perfume workshop experience?

You should receive your e-voucher within 24-48 hours after booking though (usually pretty quickly). If you still haven't received it after this time then you can email us at:, quoting your reference and we will get back to you as soon as possible. 

What do your perfume workshops include?

Our perfume workshops include all ingredients and materials, cupcakes and prosecco, a complimentary notebook and fragrance chart and your 12 ml bottle of perfume. 

How does your bespoke service work?

Having a bespoke fragrance created for you is the perfect fragrance expression and a great way to have yourself or your home smelling exactly the way you want. For our bespoke candles, you get to choose your wick type, your dominant scent and your fragrance family and then we will create your candle with a bespoke fragrance making your candle truly unique. Please contact us at: to discuss having a personalised fragrance.

Can you explain more about your bridal fragrance service?

Our unique bridal service is for brides to be who are want to have a signature fragrance to wear on their wedding day or on their honeymoon. It is also available to couples who would like to create a fragrance together and for hen parties too.

Where are your group perfume making experiences held?

Our group perfume making experience days are usually held in Hatton Garden, London though we occasionally use other venues in Central London.

How much does it cost?

Prices start from £95 pp and include all materials, refreshments and your bottle of perfume to take home.

Which products are 100% natural/use only essential oils?

We respect that some of our customers would prefer to use products that are all natural and it is important to us that we remain transparent about what goes into the products that we make. We have a  large range of products made exclusively with essential oils and absolutes which include our Aromatherapy Candles, our Massage Candles and currently, all of our Perfumes and Skincare products.

Why do some of your products look slightly different?

The beauty of handmade products is that each one is unique but this does not diminish the quality or the performance of them. Our products are made in small batches by hand with love, care and attention. They are not mass produced or made in a factory and our skincare products are all made to order and include no preservatives.

What is the burn time of your candles?

The burn time varies but generally between 30 - 60 hours depending on the candle size. 

Are your products tested on animals?


How long do your perfumes stay on the skin?

The staying power of a fragrance depends on a few things - what type of fragrance you choose (whether it's a light, fresh scent like a citrus), what the fragrance contains, and whether it's an Eau de Toilette, Eau de Parfum or Parfum etc.

Each type of perfume is made up of different components and strengths - pure perfume has the longest staying power but it is also very concentrated so is generally only worn in the evening. You can expect our Eau de Parfum to stay on the skin for somewhere between 4 - 6 hours though perfumes made with essential oils tend to be less powerful then their synthetic counterparts.

What is hair perfume?

Hair Perfume is a way of fragrancing the hair. Our Hair Perfumes are made without alcohol, which can leave the hair dry and brittle. We use a combination of pure essential oils and delicate floral waters which is gentle on the hair aswell as fragrant. 

Natural skincare maintenance

Our skincare range is all natural and as such we do not use preservatives in any of our products. The best way to extend the shelf life of your skincare products is to keep them away from strong sunlight and to store them in the fridge. 

Can bespoke scents be returned or refunded?

No. All bespoke fragrances, including those made by us or following one of our perfume workshops are non refundable.

Do you have other stockists?

Yes, however we are online only. We also sell our products online at notonthehighstreet and DecorAList