ANSWERS TO YOUR QUESTIONS
WHAT SHIPPING METHODS ARE AVAILABLE?
Our products are sent via Royal Mail.
HOW LONG WILL IT TAKE TO receive my order?
Our products are handmade from the point of order however it usually takes around 3 -5 working days for us to deliver. For large orders this could be longer. Please send us an email at: email@example.com if you have a large order or need your order urgently and we will get back to you.
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive the tracking information for your order upon shipping.
How much is the shipping?
We offer complimentary shipping on our products, including bespoke or personalised products.
Perfume Experience Information
What do your Perfume Workshops include?
Our Perfume Workshops are a fun and unique way for you to learn how to make perfume! Typically our perfume experiences include all perfume ingredients and materials, cupcakes and prosecco, a complimentary notebook, fragrance chart and your 12 ml bottle of perfume. If you wish, you can also upgrade your fragrance package and have your personalised scent made into a candle, reed diffuser or perfume or even all 3!
what is the age restriction for your workshops?
Anyone over the age of 18 is welcome to join us.
can anyone attend a perfume workshop?
Unfortunately due to limited space we can only accomodate those who have booked to attend a workshop but we can accomodate up to 8 people so there should be space for you should you wish to come and join in the fun!
when will i get my e-voucher for my perfume making experience?
You should receive your e-voucher within 24-48 hours after booking. If for some reason you still haven't received it after this time (please make sure to check your spam folder first before contacting us as it often ends up there) then you can email us at: firstname.lastname@example.org, quoting your booking reference and we will get back to you as soon as possible.
is this a good activity to do for couples?
Yes! Our Perfume Workshops are very popular with groups of friends, individuals or couples who love the idea of creating their own signature scents together but if you wanted to make it even more special then you could book a private Couples Perfume Experience for you and your partner.
What if I can't make the workshop date I have booked?
If you cannot make the date you have booked then please email us asap at: email@example.com. We try to be as flexible as possible!
Please also see our Workshop Terms and Conditions
Where are your Perfume Experiences Held?
Our Perfume Workshops are usually held in Hatton Garden, London or in other suitable venues in Central London.
How much are your Perfume Experiences?
Our Perfume Workshops vary in price but typically start from £95 pp which includes all materials and ingredients for your perfume, a notebook, fragrance chart and fragrance descriptions and (prosecco and cupcakes). If you have booked onto our private Bridal or Couples Workshop then a full sized bottle of perfume is included.
See below for more details:
Upgrade your experience and have your personalised scent made into a candle, reed diffuser or full sized perfume by The Secret Scent Société
Can you explain more about your Bridal Service?
Our exclusive Bridal Service has been created for brides to be looking for the unique gift of having a personalised fragrance to wear on their wedding day or honeymoon. The Secret Scent Société perfumer will go through a list of scents with the bride to be and help her to create a fragrance that is uniquely hers. The fragrance will then be made and sent to her in time to wear on her special day.
HOW DO I reorder my personalised fragrance?
If you have attended one of our Perfume Experiences then you will have a reference number assigned to you. Please quote that reference in "Notes" when booking your candle/reed diffuser/perfume. You can Reorder your fragrance here . Alternatively, you can email us at: firstname.lastname@example.org quoting your reference number and the product will be made and shipped to you.
Can bespoke scents be returned or refunded?
All bespoke scents, including those made by us following our workshop are non refundable.
how does your bespoke fragrance service work?
Having a bespoke fragrance created for you is the perfect fragrance expression and a great way to have your self or your home smelling exactly the way you want. With our Bespoke Candles, you get to choose your wick type, your dominant scent and your fragrance family and then we will create your candle with your bespoke scent that will make your candle truly unique. Please contact us at: email@example.com if you have any questions about having a personalised candle made.
where are your products made?
Our products are made by hand in our small studio in London, England.
which products are 100% natural (use essential oils)
All of our perfumes are made with 100% essential oils aswell as our massage candles and aromatherapy candles.
What ingredients are used in your candles?
We use plant wax (usually soy wax) in our candles, with a natural cotton or wood wick and a blend of high grade essential oils, absolutes and IFRA approved fragrance oils.
What don't you use paraffin wax in your candles?
We don't use paraffin wax in our candles because unlike soy wax which burns cleanly and evenly causing no black smoke, paraffin releases petro-soot fumes into the air which can be harmful to the lungs. In contrast, soy wax is a wonderful alternative. It is a natural ingredient that is derived from soybean and unlike paraffin which is difficult to clean, soy wax is gentle enough to be cleaned up with soap and water and it does not create soot so you can expect a long, clean, even burn.
Why do your products look slightly different?
The beauty of our handmade products is that each one is unique but this does not diminish the quality or the performance of them. Our products are made by hand with love, care and attention in our London Studio. None of our products are mass produced or made in a factory therefore each one is unique so will not be 100% perfect.
What is the burn time of your candles?
The burn time of our candles vary but is generally between 30 - 60 hours depending on candle size.
Are your products tested on animals?
How long do your perfumes stay on the skin?
The staying power of perfume depends on a few things - what type of fragrance you choose whether it's a light, fresh scent like citrus, what the fragrance contains and whether it's an Eau de Toilette, Eau de Parfum or Parfum. Each type of perfume is made up different components and strengths - pure perfume has the longest staying power but it is also very concentrated so is generally only worn in the evening. You can expect our Eau de Parfum to stay on the skin for somewhere between 4 - 6 hours. Perfume made with essential oils tend to be less powerful then their synthetic counterparts.
What is Hair Perfume?
Hair Perfume is a way of fragrancing the hair. Our Perfumes are made without alcohol, which can leave the hair dry and brittle. We use a combination of pure essential oils and delicate floral waters which is gentle on the hair as well as wonderfully fragrant.